Answer

Answer

Most BagCaddie customers prefer to book about two weeks in advance to take advantage of our most cost-effective rates, but we accept bookings up to 180 days before pickup for early planners.

Need it there faster? We offer:

• Expedited Service (3 business days)
• Next Day Service (1 business day)

to ensure your bags arrive on time when plans change or tight timelines arise.

For personalized guidance on shipping timelines, we recommend working with a BagCaddie Club Partner — they’ll coordinate your pickup and help you choose the best delivery option for your trip.

Still have questions? Connect with us via Live Chat or visit our Contact Us page.

he Federal Aviation Administration (FAA) has specific regulations regarding what can and cannot be shipped by air.

We recommend reviewing the FAA’s official guidelines to ensure your items are compliant:

👉 FAA PackSafe Guidelines

Please avoid including restricted or hazardous items in your luggage or golf bag, as this may delay your shipment or result in cancellation. If you’re unsure about a specific item, feel free to reach out via Live Chat or our Contact Us page — we’re happy to help!

Yes, we do! If a delay or issue occurs that is within our control, we’ll refund your shipping fee — no hassle.

In addition, if your golf clubs don’t arrive on time, we’ll reimburse you for a dozen golf balls, a golf glove, golf shoes, and a rental set so you can still enjoy your round.

Please note that certain events are outside of our control, including:

• Weather Disruption
• Regulatory or customs clearance delays
• Shipments containing prohibited items
• Natural disasters or war
• Mechanical failures with shipping carriers

If you have questions about your coverage or a specific situation, our Customer Service Team is always here to help.

Our BagCaddie Club network partners — including select golf clubs, hotels, and resorts — offer luggage and golf bag storage for your convenience. Availability may vary by location.

If you have questions about storage at a specific destination, feel free to use our Live Chat or visit our Contact Us page to connect with a customer service agent.

Yes! When you ship your golf bag or luggage through a BagCaddie Club Partner — such as a participating golf club, hotel, or resort — they will provide a luggage tag and handle all the concierge services to ensure your items are picked up and delivered to the correct destination.

If you’ve signed up for our VIP service, we’ll also include a Chipolo tracker with your shipment, giving you live tracking of your items throughout the journey.

Need help finding a participating location? Visit our Contact Us page or use Live Chat — we’re happy to help.

We recommend working with one of our BagCaddie Club Partners, who will handle everything for you — including printing, packing, and shipping your items.

If you prefer the DIY option, your shipping label will be:

• Emailed directly to you
• Or available in your account at bagcaddie.com
  

Simply print the label and insert it into the luggage tag provided, placing it on the opposite side of the BagCaddie logo.

Need help locating your label or finding a partner location? Contact us or start a live chat — we’re here to assist.

To make changes or cancel your booking, simply reach out to us via Live Chat or visit our Contact Us page to choose the easiest way to connect.

Our team will take care of any cancellations or updates to your order — quickly and hassle-free.

Yes — for domestic travel, we recommend locking your luggage. It helps protect the integrity of your items and does not affect your ability to file a claim if anything goes missing.

For international travel, your luggage must remain unlocked if it is selected for inspection by customs agents. Locked bags may be delayed or forcibly opened during cross-border inspections.

If you’re unsure about your route or need guidance, feel free to contact us or use Live Chat.

If you’re working with a BagCaddie Club partner, they’ll assist you through every step of the shipping process — including rescheduling or re-arranging a missed pick-up if needed.

If you’re using our DIY option, please reach out to our Customer Service team or use Live Chat right away. We’ll work with you to make new arrangements or offer alternatives to help ensure your items are delivered on time.

Not at all.

If you’re working with a BagCaddie Club Partner, they will handle all shipping details on your behalf — including bag pick-up — so you don’t need to be present.

For DIY shipments, most of our customers simply leave their luggage or golf bag in a covered area outside their home, properly labeled and ready for pickup.

Prefer not to leave it outside? We can also help you arrange a drop-off at the nearest shipping location.

If you need help coordinating your pickup, visit our Contact Us page or start a Live Chat — we’re here to help.

Our standard quoted rates cover Monday through Friday pick-up and delivery.

However, we’re happy to accommodate weekend or evening requests upon request. Just let us know your needs, and we’ll work with our partners to make the necessary arrangements.

For assistance with special scheduling, reach out via Live Chat or visit our Contact Us.

Yes! You can absolutely ship your luggage one way. When booking, simply select the one-way travel option instead of round-trip.

For a truly Effortless Travel. Delivered. experience, you can also work with your BagCaddie Club Partner — they’ll schedule the shipment for you and ensure everything is taken care of from start to finish.

Need help planning or booking a return trip later? Chat with us live or visit our Contact Us page. We’re here to help every step of the way.

Yes we recommend working with a BagCaddie Club Partner first. They provide the most seamless experience by coordinating pickup, packing, and shipping for you — the full Effortless Travel. Delivered. service.

If you’re not near a partner location or prefer to manage the process yourself, we can help identify a convenient drop-off location based on where your luggage is domiciled for travel.

For assistance finding your best option, reach out via Live Chat or visit our Contact Us page.

Our first priority is to connect you with a BagCaddie Club Partner, who will manage every detail of your shipment — ensuring a seamless, concierge-style experience from pick-up to delivery.

If you’re not near a partner location, don’t worry — we’ll work with you to identify the nearest drop-off location based on where your luggage is located.

For personalized assistance, please reach out via Live Chat or visit our Contact Us page. We’re here to help you travel effortlessly.

No box required. You can pack your luggage just as you would for a flight — no additional packaging needed.

When it comes to golf bags, we recommend either removing the driver head or using a club protector (like an umbrella stick) to help safeguard your clubs in transit.

For the most seamless experience, we always suggest working through a BagCaddie Club Partner. They’ll handle all the packing and shipping details for you, ensuring your items are secured properly and shipped with care.

If you’re not near a partner location or have questions about how to prep your items, our team is here to help. Just use Live Chat or visit our Contact Us page.

When you placed your booking, you received a reference number and an email with tracking details. You will receive text updates or you can sign in to your BagCaddie account to view your full order and tracking history anytime.

Your BagCaddie Club Partner or our Customer Service Team is always available to provide updates or assist with tracking as needed.

If you’re a VIP customer, we include a Chipolo tracking card in your shipment — giving you near real-time visibility and added peace of mind.

Your BagCaddie Club Partner is your best resource for planning logistics and selecting the right shipping service to ensure your luggage arrives exactly when you need it — on time and worry-free.

As a general rule, we recommend scheduling your luggage to arrive at least one day before your expected arrival. This provides a buffer in case of any unexpected delays.

For added peace of mind, especially during peak travel periods or long-distance shipments, we suggest a maximum of three days prior to your arrival as the ideal delivery window.

Not working with a Club Partner? No problem — our Customer Service Team is happy to help you select the right delivery timing. Visit our Contact Us page or start a Live Chat.

Effortless Travel. Delivered.

No worries — we’ve got you covered.

If you’re working with a BagCaddie Club Partner, they will receive and securely store your luggage on your behalf, ensuring a seamless and worry-free arrival.

For DIY customers, most of our community chooses to have their luggage left in a covered area outside their home, properly labeled and ready for delivery. If you have specific delivery instructions or access requirements, just let us know during booking and we’ll coordinate with the carrier.

Still have questions? Reach out via Live Chat or visit our Contact Us page.

Effortless Travel. Delivered.

Yes — if you’re shipping across international borders, customs clearance is required.

But don’t worry — BagCaddie’s systems and support team will guide you through the entire process. We’ll provide everything you need to properly identify your items for export and import declarations, ensuring a smooth and compliant shipping experience.

If you have any questions about cross-border documentation, our team is here to help. Connect with us via Live Chat or visit our Contact Us page.

Effortless Travel. Delivered.

Absolutely! You can view your complete booking history by signing into your account — just click the link below:

👉 View My Orders

If you’re not yet a member, we invite you to join our community of no-stress travelers and start enjoying the benefits of effortless shipping and trip tracking.

Need help accessing your account? Reach out via Live Chat or visit our Contact Us page.

Effortless Travel. Delivered.