BagCaddie is a premium golf club and luggage shipping service designed to make golf travel predictable and stress-free. We ship clubs door-to-door or club-to-club so golfers can focus on their trip—not their bags.
Frequently Asked Questions
Answers designed for Effortless Travel.
Getting Started
Shipping Basics
Service Levels
Tracking & Technology
Club Operations
Events & Groups
Insurance & Protection
Experience & Confidence
Support & Help
What is BagCaddie?
Who is BagCaddie for?
BagCaddie is built for golfers, private clubs, resorts, and events that value reliable arrivals, reduced operational friction, and a high-touch travel experience.
What items can I ship with BagCaddie?
You can ship golf clubs, golf shoes, balls, rain gear, and luggage. Specialty items such as push carts or oversized gear can be arranged with our support team.
Where can I ship my clubs?
You can ship from your home, office, golf club, or resort to virtually any physical destination including clubs, hotels, and private residences.
Can I ship one-way or round-trip?
Yes. You can book one-way shipments or round-trip service depending on your travel plans. Many golfers choose round-trip service for convenience.
How far in advance should I ship my clubs?
We recommend scheduling delivery at least one business day before your first round. For events or tight schedules, expedited or overnight service is recommended.
What shipping options does BagCaddie offer?
BagCaddie offers three service levels: Overnight (1 business day), Expedited (2 business days), and Ground (3–5 business days). Each option is designed to match different travel timelines and confidence needs.
How do I choose the right shipping option?
Choose Overnight for tournaments or urgent travel, Expedited for short-notice or changing plans, and Ground for trips booked well in advance with flexible timing.
Is ground shipping reliable for golf travel?
Yes, when used appropriately. Ground service is best for planned trips with flexible timelines. For events or fixed tee times, expedited or overnight service is recommended.
How do I track my shipment?
Members receive real-time tracking updates from pickup through delivery, providing clear visibility throughout the journey.
What notifications will I receive?
BagCaddie sends automated alerts when a shipment is picked up, out for delivery, delivered, or requires attention—keeping members and staff aligned.
Can clubs see incoming shipments?
Yes. Partner clubs have a centralized view of all in-progress shipments associated with their location, allowing staff to see what is arriving and when.
How does BagCaddie reduce staff workload?
BagCaddie reduces front-desk and bag-room friction by providing predictable arrivals, proactive notifications, and simple procedures for receiving and staging shipments.
Why do clubs choose BagCaddie?
Clubs value BagCaddie’s predictable arrivals, club-to-club logistics, proactive communication, and reduced operational disruption.
Can BagCaddie support tournaments and events?
BagCaddie integrates into tournaments, invitationals, and inter-club competitions by coordinating door-to-door shipments alongside event registration.
Can BagCaddie handle group shipments?
Our team can coordinate group shipments and aligned arrival schedules for events, competitions, and member travel.
Is insurance included?
Shipments include baseline insurance coverage, with additional protection available to match the full value of your clubs and travel gear.
What happens if my shipment is delayed?
Delays are rare, but if an issue occurs our support team proactively investigates and works to resolve it quickly.
How does BagCaddie reduce travel stress?
BagCaddie removes uncertainty by providing predictable delivery windows, proactive updates, and coordinated arrivals so golfers can travel with confidence.
How long will I be without my clubs?
Separation time depends on service level. Expedited and Overnight options minimize time away from your clubs and are ideal for short trips or events.
What makes BagCaddie different from standard shipping?
BagCaddie is designed specifically for golf travel, combining premium logistics, proactive communication, and club-level coordination.
How do I get help with my shipment?
Our support team is available to assist with booking questions, changes, special requests, and event coordination.
Can I change or cancel my shipment?
Changes or cancellations can be made prior to pickup. Once a shipment is in transit, our support team can assist with next steps.