Most BagCaddie customers prefer to book about two weeks in advance to take advantage of our most cost-effective rates, but we accept bookings up to 180 days before pickup. Need it there faster? We offer Expedited Service (3 business days) and Next Day Service (1 business day).

The Federal Aviation Administration (FAA) has specific regulations regarding what can and cannot be shipped by air. Avoid restricted or hazardous items. See FAA PackSafe Guidelines for compliance.

Yes. If a delay or issue occurs that is within our control, we’ll refund your shipping fee. If your clubs don’t arrive on time, we’ll reimburse for a dozen golf balls, glove, shoes, and rental set.

BagCaddie Club network partners — including select golf clubs, hotels, and resorts — offer luggage and golf bag storage. Availability may vary by location.

Yes. Club partners provide tags and concierge handling. VIPs also get Chipolo trackers for live tracking.

Partners will print and assemble for you. For DIY, print from email or BagCaddie account, insert into tag holder, and attach.

Use Live Chat or Contact Us page. We’ll make updates quickly and hassle-free.

Yes for domestic. For international, leave it unlocked to comply with customs inspections.

No. Club Partners handle everything. DIY customers may leave bags in a covered location for pickup.

Yes. Select the one-way option when booking or ask a BagCaddie Club Partner to assist.

No. BagCaddie Club Partners handle all pickup details. DIY customers can leave luggage in a safe, covered area for collection or arrange drop-off.

Standard pickups and deliveries are Monday–Friday. Weekend or evening requests can be arranged upon request.

Yes. Select the one-way option at checkout or ask a BagCaddie Club Partner to assist.

We recommend working through a BagCaddie Club Partner. If unavailable, we’ll help you find a convenient drop-off location.

Club Partners offer concierge service. If none are available, we help identify the nearest drop-off based on your location.

No box needed. For golf clubs, we recommend using a club protector or removing the driver head. Club Partners will help pack.

Track your shipment via your order confirmation email or your BagCaddie account. VIP members receive Chipolo real-time tracking.

We recommend choosing a delivery date at least 1 day before your arrival. 2–3 days buffer is ideal during peak seasons.

Club Partners can receive and store your luggage. DIY users can leave instructions for secure drop-off or use a partner location.

Yes. BagCaddie will guide you through customs clearance and ensure you have the correct documentation for cross-border shipping.

Yes. Log in to your BagCaddie account to view all past orders and track active shipments.